Privacy Policy

1. Information We Collect

On our site, we collect the following personal information:

• Name
• Email address
• Mailing & shipping address
• Phone / WhatsApp number

Information is collected from you when you:

• Register on our site
• Place an order or complete checkout
• Subscribe to our newsletter / VIP welcome discounts
• Respond to a customer survey or size questionnaire
• Fill out a contact form or customer service enquiry

2. How We Use Collected Information

The information collected from you is used in the following ways:

• To process transactions: Fulfill orders, arrange courier delivery, and send payment confirmation notifications.
• Customer service: Assist with sizing guidance, order tracking, returns, and support requests.
• Site experience & communication: Personalize your shopping experience and deliver periodic emails regarding your order or promotional vouchers (which you may opt out of at any time).

3. How We Protect Visitor & Payment Information

We implement stringent technical and organizational security measures to protect your personal data:

• Our entire website is secured with 256-bit SSL encryption to ensure that sensitive data transmitted between your browser and our servers remains confidential.
• We perform regular vulnerability scanning to ensure ongoing compliance with PCI-DSS standards.
• Zero Raw Card Storage: We never store credit or debit card numbers on our servers. All card transactions, FPX bank redirects, and e-wallet payments are processed directly through licensed, tokenized payment gateways (Airwallex (Malaysia) Sdn Bhd and PayNet FPX).

4. Use of Cookies

Yes, we use cookies and secure local storage mechanisms. Cookies are small files transferred to your device through your Web browser that enable our systems to recognize your browser and remember certain information.

We use cookies to:

• Help remember and process items in your shopping cart across sessions.
• Understand and save user preferences for future visits (such as display currency).
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and features in the future. We may also use trusted third-party analytics services that compile this information on our behalf.

5. Third-Party Disclosure & Service Providers

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties.

This does not include trusted third parties who assist us in operating our website, conducting our business, or serving our users (such as logistics courier partners like Pos Laju, J&T Express, and EasyParcel for delivery, and Airwallex / PayNet for secure payment processing), so long as those parties agree to keep this information confidential and secure.

6. Google & Facebook (Meta) Services

Google: We may use Google Analytics and Google Advertising features on our website. Google uses cookies (including the DART cookie) to serve relevant notices and compile data regarding user interactions with our site. Users may manage preferences using the Google Ad Settings page or by using the Google Analytics Opt-Out Browser Add-on.

Facebook (Meta): If you interact with our Facebook / Instagram channels or register using social authentication, we collect basic profile details (name, email, Facebook UID). You may access, update, or request deletion of personal information by contacting us directly, or request data deletion through your Facebook account settings.

8. Fair Information Practices & Data Breach Response

In order to align with Fair Information Practices, should a data breach occur:

• We will notify affected users via email within 7 business days of discovering the breach.
• We adhere to the individual redress principle, which ensures individuals have legally enforceable rights against data processors who fail to comply with data privacy laws.