Shipping & Refund Policy

Part 1

Shipping Policy

1.1 Order Processing & Dispatch Schedule

All orders are inspected, securely packed, and dispatched from our fulfillment center in Ampang, Selangor, Malaysia within 1 to 2 working days (Monday to Friday, excluding Malaysian national and state public holidays) following successful payment validation.

1.2 Domestic Delivery (Malaysia)

Domestic orders across Malaysia are delivered using reputable courier partners via the EasyParcel network (including Pos Laju, J&T Express, DHL eCommerce, and Ninja Van):

Destination	Estimated Transit Time	Shipping Rates
Peninsular Malaysia (West)	1 – 3 Working Days	FREE for orders ≥ RM 150 (Standard RM 6.00)
Sabah & Sarawak (East)	3 – 5 Working Days	FREE for orders ≥ RM 150 (Standard RM 12.00)

1.3 International Delivery

We ship internationally to Singapore, Hong Kong, Taiwan, and other Asia-Pacific destinations via tracked international express couriers. Delivery typically takes 3 to 7 working days depending on destination customs clearance.

1.4 Parcel Tracking

Upon parcel pickup by the courier, an automated email containing your tracking number and direct tracking URL will be sent to your registered email address. You may also track the status of your parcel anytime via our order tracking portal or by contacting customer support.

Part 2

Return & Refund Policy

2.1 7-Day Defective Items & Delivery Damage Policy

We offer free replacements and full refunds for defective items if the defects occurred during delivery or manufacture.

The return process is simple:

Take a clear photo of the defective goods, the outer parcel packaging, and the courier consignment note / airway bill.
Email us at graybottleperiodpanties@gmail.com or WhatsApp us at +60 16-382 2022.
We will verify the issue and dispatch an immediate replacement or process a full refund.

• Greenomic Commerce Sdn. Bhd. will bear the shipping charges for replacements.

• The defective return policy is effective for a period of one (1) week (7 days) from the time you receive the parcel from the courier agent.

2.2 7-Day Hygiene-Safe Return & Exchange Policy

We want you to feel 100% confident in shopping with Gray Bottle. Customers have 7 days from the delivery date to report any issues or request an exchange. For health and hygiene reasons regarding intimate apparel, returned items must remain in their original unopened hygiene seal packaging, unworn, and unwashed (except for verified manufacturing defects under Section 2.1).

For multi-piece value box sets (3–5 pairs), any additional pairs must remain in their original unopened hygiene seal packaging to be eligible for a refund or size exchange.

2.3 Refund Processing & Disbursement Timelines

Once approved, refunds are credited back to your original payment method:

FPX Online Banking: Refunded directly to your originating Malaysian bank account within 2 to 3 working days via PayNet reconciliation.
Credit & Debit Cards (Visa / Mastercard): Reimbursed through Airwallex within 5 to 10 working days, depending on your card issuer's billing cycle.
Touch 'n Go eWallet & DuitNow: Recredited to your wallet balance within 1 to 2 working days.

2.4 Policy Amendments

Greenomic Commerce Sdn. Bhd. reserves the rights to change or alter the policy for any reason at any time in compliance with Malaysian consumer protection regulations.

Office Location & Customer Support

Please contact our support team for all return, exchange, and delivery assistance:

Greenomic Commerce Sdn. Bhd. (Company No. 1074327-U)

Office Location: No. 11, Jalan Indah 1, Taman Dagang Permai, 68000 Ampang, Selangor, Malaysia [ Near Aeon Big Ampang ]

Customer Service Phone / WhatsApp: +60 16-382 2022

Email: graybottleperiodpanties@gmail.com

Office Operation Hours for Customer Service / Inquiries:

Monday – Friday: 9:00 A.M. – 6:00 P.M.
Saturday: 10:30 A.M. – 1:00 P.M.
Sunday and Public Holidays: Closed

We will endeavour to reply as soon as possible outside these hours.

Missing items from your order? Defective goods? Don't worry, we have you covered!